Privacy Policy

Last Updated: 01 January 2024

At Vivienne Westwood Store, your privacy is of paramount importance to us. We are committed to protecting the personal information you share with us while providing you with an exquisite and secure online jewellery shopping experience. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website luxuryjewelsonsale.com.

By accessing our site and purchasing our timeless Bridal Jewellery, Diamond Jewellery, and distinctive pieces for Ladies and Men, you consent to the practices described in this policy.

1. Information We Collect

We collect information that helps us provide our services and enhance your shopping experience:

• Personal Identification Information: Name, email address, phone number, shipping and billing address, which you provide when creating an account or completing a purchase.
• Payment Information: Credit/debit card details (Visa, MasterCard, JCB) or PayPal account information. Please note that we do not store your full card details on our servers after transaction completion.
• Technical Data: IP address, browser type, device information, and pages visited, collected automatically via cookies and similar technologies.
• Communication Data: Any correspondence with our customer service team via email.

2. How We Use Your Information

Your data allows us to deliver a seamless, personalised service:

• To process your orders and arrange worldwide shipping (excluding Asia and certain remote areas).
• To communicate with you about your order, account, or inquiries.
• To improve our website, product offerings, and customer service based on your preferences and browsing behaviour.
• To send you marketing communications (only with your explicit consent) about new collections, exclusive offers, and events.
• To prevent fraud and ensure the security of our website and transactions.

3. Data Sharing and Disclosure

We value your trust and do not sell your personal information. We may share your data with:

• Payment Processors: Certified third-party gateways (e.g., PayPal) to securely process transactions.
• Shipping Partners: To deliver your orders to the provided address.
• Service Providers: Companies that assist us in website operation, marketing, and customer service, all bound by confidentiality agreements.
• Legal Obligations: If required by law, regulation, or legal process.

International data transfers (outside the UK/EEA) will be protected by appropriate safeguards, such as Standard Contractual Clauses.

4. Data Storage and Security

Your personal data is stored on secure servers located within the European Economic Area (EEA). We implement industry-standard measures to protect your information:

• SSL (Secure Sockets Layer) encryption across our entire website.
• Regular security assessments and monitoring to prevent unauthorised access.
• Limited access to your personal data to authorised personnel only.

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, or resolve disputes.

5. Your Rights

As a valued customer, you have the right to:

• Access, update, or correct your personal information.
• Request deletion of your personal data, subject to legal requirements.
• Object to or restrict the processing of your data.
• Data portability – receive your data in a structured, machine-readable format.
• Withdraw consent for marketing communications at any time.

To exercise these rights, please contact us at [email protected].

6. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience:

• Essential Cookies: Required for site functionality, such as securing your transaction and enabling shopping cart features.
• Analytical Cookies: Help us understand how visitors interact with our site, allowing us to improve its design and functionality.
• Marketing Cookies: Used to display relevant advertisements based on your interests (with your consent).

You can manage your cookie preferences through your browser settings. Note that disabling cookies may affect your shopping experience.

7. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on our website with the revised effective date.